2017-2024 Chrysler Pacifica Potential Steering Issues

2017-2024 Chrysler Pacifica and Pacifica Hybrid Potential Steering Issues

Trial-Tested Auto Defects Attorney Ready to Help You

The auto product liability attorneys at McCune Law Group (MLG) are investigating potential steering issues related to 2017-2024 Chrysler Pacifica & Pacifica Hybrid vehicles. Owners of the 2017–2024 Chrysler Pacifica and Pacifica Hybrid, especially the 2017-2018 model, have reported alarming steering problems that make the vehicle difficult, or at times impossible, to control. Drivers describe the steering wheel “sticking” or “catching” during turns, particularly around the 11 o’clock and 1 o’clock positions, and requiring extra effort to return to center.

The National Highway Traffic Safety Administration (NHTSA) opened an investigation in September of 2025 after receiving 94 owner complaints alleging a loss of smooth steering assist. No recall has yet been issued, but the growing number of complaints across multiple model years has placed Pacifica’s electric power steering (EPS) system under serious scrutiny.

If you own a 2017–2024 Chrysler Pacifica or Pacifica Hybrid and have experienced steering issues, you may have legal options. Call (909) 345-8110 today.

What Chrysler Pacifica Drivers Are Experiencing

Across NHTSA reports and owner forums, drivers have shared similar experiences, including:

• Steering wheels “sticking” or locking during gradual turns or lane changes.
• Jerky or uneven steering response near the center position, making small corrections difficult.
• Loss of automatic return-to-center after turning, forcing drivers to manually pull the wheel back
• Illumination of dashboard warning lights such as “Service Power Steering” or a steering-wheel icon with an exclamation mark.
• Total loss of steering in rare cases, requiring the vehicle to be towed for service

These symptoms have been reported in vehicles ranging from early 2017 models to newly released 2024 versions. 2017-2018 Chrysler Pacifica models seem particularly impacted. Some owners state that their vehicles have become unsafe to drive on highways or mountain roads because of the resistance in the steering system.

How the Steering System Works and Where It Fails

The Chrysler Pacifica’s steering system uses an electric power assist system that helps drivers turn the wheel more easily by electronically controlling the steering rack. When functioning properly, this system automatically adjusts resistance based on speed and driving conditions.

However, when an issue occurs, the electronic or mechanical components inside the steering rack may bind or fail to send proper feedback. This creates:

• Uneven or “sticky” steering feel.
• Delayed response between driver input and vehicle movement.
• In severe cases, a temporary lock-up of the steering wheel.

Some owners report that dealers replaced the entire steering rack and gear assembly, an expensive repair costing more than $3,000 without warranty coverage.

If you purchased a 2017–2024 Chrysler Pacifica or Pacifica Hybrid in CA, TX, NJ, NY, MI, PA, or IL and have experienced steering issues, contact our firm today to discuss your potential claim.

Legal Options for Pacifica Owners

Owners whose vehicles cannot be reliably repaired may qualify for relief under:

• State Lemon Laws – If Chrysler has been unable to fix your steering system after multiple attempts, you may be entitled to a refund or replacement vehicle.
• Breach of Warranty Claims – The power steering system is covered under manufacturer warranty. Failure to honor that warranty may justify legal action.
• Consumer Protection Laws – If Chrysler knew or should have known of the defect but continued to sell the vehicles, you may be entitled to additional damages.

If you own or lease a 2017–2024 Chrysler Pacifica and your steering wheel sticks, locks, or requires extra effort, contact MLG today. Our attorneys can help determine whether you qualify for compensation.

How to Start Your Potential Chrysler Pacifica Steering Issue Case

If your 2017–2024 Chrysler Pacifica or Pacifica Hybrid has experienced sticking, locking, or loss of steering control, taking timely and informed steps can make a critical difference in protecting your rights. At MLG, we assist vehicle owners across the country who have been left with unsafe, unreliable vehicles and limited or delayed manufacturer remedies. Here is how to begin:

Step 1: Collect Key Information About the Steering Problem

Before contacting our office, gather as many details as possible about your vehicle’s steering issue. Note the date and mileage when the problem occurred, what you were doing when the steering stuck. Keep copies of all dealership inspection reports, service invoices, and correspondence with Chrysler.

Step 2: Reach Out for a Preliminary Case Evaluation

Call our office or complete our secure online form to request an initial case review. Provide a brief summary of what happened. This information allows our attorneys to quickly identify legal concerns and determine your best course of action.

Step 3: Schedule a Free Case Evaluation

Step 3: Schedule a Free Case Evaluation
We offer no-cost case evaluations to determine the strength of your claim and explain your legal options under state and federal consumer protection laws. Our attorneys will also explain how we handle defective vehicle claims and what to expect during the process.

Step 4: Prepare for Your Appointment

Before your scheduled case evaluation, organize any supporting documents. Our team will review all available evidence and discuss potential remedies including compensation, repair costs, or vehicle replacement.