UPDATE: iPhone6 Plus Touch Disease Class Action
On November 17, 2016, Apple announced the “Multi-Touch Repair Program for iPhone 6 Plus.” Apple has set the cost to repair an iPhone 6 Plus with the Touchscreen Disease at $149.00 and offers to reimburse consumers for amounts previously paid over $149.00. McCune Wright Arevalo LLP believes this customer campaign is severely lacking in a number of ways, principally because Apple places the blame and cost for the widespread touch disease problem on the consumer when it inaccurately states the issue is the result of “being dropped multiple times.” As Plaintiffs contend in the lawsuit, the external casing of the iPhones suffers from a manufacturing defect that causes the touch disease to occur due to no fault of the consumer, and occurs even if the iPhone 6 and 6 Plus are not dropped.
Apple’s program also fails to provide any details regarding the “repair” that is being offered. Numerous sources have reported that the “repair” is actually a refurbished iPhone 6 Plus. Moreover, Apple is purportedly only offering a 90-day warranty on these refurbished phones. McCune Wright Arevalo LLP believes this is an unacceptable warranty period and further demonstrates that Apple is aware of the touch disease problem but has decided to shift the costs of the defect to Apple’s loyal customers. As stated in many publicly available comments, the touch disease also plagues these refurbished iPhone 6 Plus devices.
If you are unsatisfied with this program, we recommend you continue making complaints to Apple’s customer service representatives and Apple’s retail stores. This development will not impact the continued prosecution of the lawsuit. Plaintiffs maintain their position that Apple should bear the entire cost to repair or replace the iPhone 6 and iPhone 6 Plus with a non-defective iPhone and that Apple should refund all out-of-pocket costs associated with consumers attempting to remedy the defect.
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